Standard cancellations
Cancellation windows and refundable amounts are stated on each confirmation and vary by rate plan and season.
Legal
Cancellation Policy
How cancellations, changes and refunds are handled.
Template for counsel review. This document is a content placeholder and must be reviewed and finalised by qualified Philippine legal counsel before publication or reliance.
Changes
Date changes are subject to availability and any rate difference.
Force majeure
Where a stay cannot proceed due to events beyond reasonable control, we will offer a credit or reschedule where legally permitted.
Refund timing
Approved refunds are returned via the original payment method within the period stated on your confirmation.